Part 1CASE V. L. V.L. is a chain of mens room retail clothing stores determine throughout the province of Quebec, Canada. devil years ago, the company introduced refreshful incentive schema for both(prenominal) store managers and gross tax income employees. Part 2REINFORCEMENT THEORY Reinforcement system concentrates on the environs and its consequences on an individual sooner of call for or wherefore people make choices.(Harris, Chris, Kleiner, Brian H 1993)Reinforces complicate positive, negative, extinction or punishment. 1. Â Â Â Â Â Â Â Â POSITIVE REINFORCEMENT Positive reinforcement involves providing a pleasant, honour consequence to progress a desired behavior. Employees result stimulate different rewards encouraging, so managers moldiness monitor the personal effects of rewards.(Pamela Mathews,2004,P139) concord to the case of V.L., sales employees are paid a obdurate salary rundown a electric mien based on the dower of gross revenue impute to that employee everywhere the tolerate period. The equip represents about 30 pct of a typical deliver and is intended to encourage employees to actively serve customers and to increase sales volume. Sales employees tended to stand rich the store entrance waiting for customers and would occasionally argue over ownership of the customers. Managers were relate that this disgusting behavior intimated some customers. It also tended to leave some segment of the store unattended by staff. Many managers were also interested about inventory duties.

Previously, sales staff would share liability for re billeting inventory and finish re-order forms. Under the new allowance system, however, some employees were willing to do these essential tasks. On some(prenominal) occasions, stores experient stock shortages because merchandise was non stocked or re-order forms were not finished in a incidentally manner. Potential sales suffered from empty shelves when plenty of merchandise was in the back stowage or at the warehouse. The companys new machine rifle inventory system could center some of these problems, but employees must still stock shelves and dish out in order aspects... If you hope to get a full essay, order it on our website:
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